Privacy Policy — How 69x Handles Your Personal Information

1 Who This Policy Applies To

This Privacy Policy applies to all individuals who visit 69x.pro, create a player account, use the 69x mobile app on Android or iOS, or interact with the platform in any other way. By registering an account, you confirm that you have read and understood how your personal information will be handled as described in this document.

This policy applies to information collected through all parts of the 69x platform — including Sports Betting, Slots, Live Casino, Fish Games, Bingo, account registration pages, deposit and withdrawal processes, and any customer support interactions.

If you are under 18 years of age, you are not permitted to register or use 69x. We do not knowingly collect personal data from anyone under 18. If we become aware that an account belongs to someone under 18, that account will be closed and any associated data handled according to section 10 of this policy.

2 What Information We Collect

We collect different types of information depending on how you use the platform. Here is a clear breakdown of the main categories:

We collect only information that is necessary for operating the platform, processing transactions, verifying your identity, and keeping the platform secure. We do not collect sensitive personal data such as religious beliefs, biometric data, or health information.

3 Why We Collect Your Information

Every piece of information we collect has a specific purpose. Here is how we use it:

• Account management: Your name, contact details, and login credentials are used to create and maintain your account on 69x.
• Identity verification: We verify your age and identity before processing withdrawals. This is a standard requirement for online gaming platforms to prevent underage access and fraud.
• Processing transactions: Your payment details are used to process PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, cards, and mobile wallets.
• Providing platform services: Your bet history, game activity, and session data allow the platform to function correctly — displaying your balance, recording your bets, and settling wins accurately.
• Security and fraud prevention: Technical data including IP addresses and device identifiers are used to detect unusual access patterns, prevent account takeover, and identify fraudulent activity.
• Customer support: Communication data allows our support team to investigate and resolve queries related to your account, transactions, or game outcomes.
• Platform improvement: Aggregated, anonymised usage data helps us understand how the platform performs and where improvements are needed.
• Marketing communications: If you have opted in to receive promotional messages, we will send you relevant offers about 69x bonuses, new games, and platform updates. You can opt out at any time.

4 Who We Share Your Information With

69x shares player information only where it is necessary to operate the platform or where we are legally required to do so. The following categories of third parties may receive limited, relevant information:

• Payment processors: When you deposit or withdraw PKR, your payment details are shared with the relevant payment provider — JazzCash, Easypaisa, Raast, your bank, or your card network. These providers operate under their own privacy and security frameworks.
• Identity verification services: During account verification, we may use a third-party verification service to confirm the validity of your ID documents. This service receives only the information needed to complete the check.
• Game software providers: Some games on the platform are supplied by external software providers. These providers may receive your player ID and relevant session data to operate the game correctly, but not your full personal profile.
• Security and fraud prevention partners: We may use third-party tools to monitor for fraud, bot activity, and account abuse. These tools process technical data such as IP addresses and device fingerprints.
• Legal and regulatory authorities: Where required by law — for example, in response to a court order, regulatory request, or fraud investigation — we may be required to disclose account or transaction information to relevant authorities.

5 Cookies and Tracking Technologies

69x uses cookies and similar technologies to operate the platform, remember your preferences, maintain your session, and understand how the platform is used. A cookie is a small text file stored on your device by your browser when you visit a website.

• Essential cookies: Required for the platform to function. These keep you logged in during a session and enable core features. You cannot opt out of essential cookies without also being unable to use the platform.
• Performance cookies: Collect anonymised information about how pages are used — which games are opened, which sections are visited most, and where errors occur. This helps us improve the platform.
• Functional cookies: Remember your preferences such as language settings and display choices to make your next session smoother.
• Security cookies: Help identify and prevent fraudulent access attempts and unusual session behaviour.

Most browsers allow you to control or delete cookies through their settings. Blocking essential cookies will prevent you from logging in and using the platform. Blocking performance and functional cookies will reduce some convenience features but will not prevent basic use.

6 How We Keep Your Data Secure

We take the security of your personal information seriously. 69x applies the following technical and organisational measures to protect your data:

• All data transmitted between your device and 69x servers is encrypted using TLS (Transport Layer Security). This protects information in transit from interception.
• Stored data — including account details, payment information, and transaction history — is encrypted at rest.
• Access to player data within 69x is restricted on a need-to-know basis. Staff members can only access the specific data required for their role.
• We conduct regular security reviews and apply patches and updates to platform infrastructure to address identified vulnerabilities.
• Payment card data is handled in compliance with PCI-DSS standards. We do not store full card numbers on our systems.

While we maintain strong security practices, no online platform can guarantee absolute security. If you become aware of unauthorised access to your account, change your password immediately and contact our support team.

7 How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period after account closure. Specific retention periods:

• Account and identity data: Retained for the duration of your account and for a minimum of five years after closure to comply with standard record-keeping obligations.
• Transaction data: Deposit, withdrawal, and betting records are retained for at least five years to support financial record-keeping and dispute resolution.
• Technical and usage data: Typically retained for up to 24 months and then deleted or anonymised.
• Communication data: Support correspondence is retained for up to three years to allow for follow-up and dispute reference.

When data is no longer required, it is securely deleted or anonymised so it can no longer be associated with you individually.

8 Your Rights Over Your Personal Data

As a 69x account holder, you have the following rights over your personal information. To exercise any of these rights, contact our support team through the platform or at [email protected] using the email address registered on your account.

9 Children and Underage Access

69x is strictly for adults aged 18 and above. We do not knowingly collect or process personal data from anyone under 18. Our registration process includes an age declaration and we conduct verification checks where required.

If you believe that a person under 18 has created an account on 69x, please contact us immediately at [email protected]. We will investigate and close the account promptly, and will handle any associated data in accordance with our deletion procedures.

Parents and guardians are encouraged to use parental control tools available on mobile devices and browsers to prevent children from accessing online gaming platforms.

10 Changes to This Privacy Policy

69x may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

For significant changes that materially affect how your data is used, we will notify registered users through the platform or by email. Continued use of 69x after a policy update constitutes acceptance of the revised terms.

We recommend reviewing this page periodically if you want to stay informed about how your data is handled.